ObjectivesCertificate II in Retail Operations has been designed as the standard entry level qualification for the retail industry. It applies to those wishing to develop skills and knowledge to begin a career in the retail industry. The course helps you to develop skills in the areas such as interacting with customers, performing stock control, operating point of sale equipment, balancing the register and minimising theft. This fast paced, motivational and practical program improves employment outcomes by ensuring that participants gain real skills utilising BRIT’s Retail Industry Training Room (When classroom based). This course is available at no cost to participants through the Productivity Placement Program (eligibility criteria apply).
Entry requirementsThere are no prerequisites for this course. Other Entry Requirements Students will be interviewed to confirm their place in this course.
Academic titleCertificate II in Retail Operations
Course descriptionTopics covered include:
* Operating retail equipment
* Applying retail office procedures
* Point of sale handling procedures
* Performing retail finance duties
* Balancing a register/terminal
* Performing stock control procedures
* Minimising theft
* Performing routine housekeeping duties
* Selling products and services
* Keyboard skills and word processing
* Safe working practices
* Interacting with customers
* Communicating in the workplace
Where
• Bendigo (City Campus)
• Maryborough Campus
Selection Process
• Individual Interview
Up Coming Courses
Campus Start Date End Date Attendance Mode
City Campus 04.02.2008 01.12.2008 Off Campus
City Campus 05.08.2008 01.12.2008 Part Time
City Campus 20.10.2008 07.11.2008 Full Time
Employment Opportunities
On successfully completing this course you will be eligible to apply for a Level 3 Retail Operations course either in the BRIT Retail Training Room or with an employer via a traineeship scheme.
Further Study Options
Students may progress to the Certificate III in Retail Supervision or Certificate III in Retail Operations.
Assessment
You will be assessed as part of this course.
Typical Course Content (exact details may be obtained from the teaching centre)
WRRCA1B Operate Retail Equipment
WRRCA2B Apply Retail Office Procedures
WRRCA3B Apply Retail Office Keyboard Skills
WRRCS1B Communicate in the workplace
WRRCS2B Apply Point Of Sale Handling Procedures
WRRCS3B Interact With Customers
WRRER1B Work Effectively In A Retail Environment
WRRF1B Balance Register/Terminal
WRRF2B Perform Retail Finance Duties
WRRFM1B Merchandise Food Products
WRRFM2B Pack An Display Meat Products
WRRFM3B Prepare And Display Fast Food Items
WRRFM5B Prepare And Display Bakery Products
WRRFM6B Prepare And Display Fresh, Frozen And Live Seafood Products
WRRFS1B Advise On Food Products And Services
WRRFS2B Advise On Meat Products
WRRFS3B Advise On Fast Food Products
WRRFS5B Advise On Bakery Products
WRRFS6B Advise On Seafood Products
WRRI1B Perform Stock Control Procedures
WRRLP1B Apply Safe Working Practices
WRRLP2B Minimise Theft
WRRLP6C Apply Retail Food Safety Practices
WRRM1B Merchandise Products
WRRM2B Perform Routine Housekeeping Duties
WRRS1B Sell Products and Services
WRRS2B Advise On Products And Services
WRRSS12B Recommend And Sell Books And Advise On Reader Services
WRRSS1B Recommend And Fit Clothing An Accessories
WRRSS2B Recommend And Fit Footwear Products And Services
WRRSS3B Recommend Jewellery Products And Services
WRRSS8B Recommend Cameras, Photographic Equipment And Services
Recognition of Prior Learning
Recognition of your current qualifications and prior learning: BRIT has processes to give you credit for relevant units from your prior study, and to assess your prior learning against units in a course.
Other programs related to retail, customer service industry