Hospitality Certificate II (NRT) - Armidale Campus
ObjectivesYou will learn about the hospitality industry and will develop your customer service and communication skills, along with a wide range of skills relevant to food and beverage service, accommodation services or other hospitality services.
Entry requirementsThis course is for people employed as trainees in the hospitality industry or people who want to work at the operative level in a range of hospitality establishments including restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.
Academic titleHospitality Certificate II (NRT) - Armidale Campus
Course descriptionGroup 1 CORE UNITS
All module/units must be completed
Modules/Units Name Hrs National Module(s)
SITHIND001A Develop and update hospitality industry knowledge 20
SITXCOM001A Work with colleagues and customers 20
SITXCOM002A Work in a socially diverse environment 15
SITXOHS001A Follow health, safety and security procedures 10
SITXOHS002A Follow workplace hygiene procedures 20
Group 2 (Optional) FOOD AND BEVERAGE SPECIALISATION
All subgroups must be completed
At least 5 and no more than 7 module/units must be completed
Subgroup 1 COMPULSORY UNIT & PREREQUISITES
All module/units must be completed
Modules/Units Name Hrs National Module(s)
SITHFAB003A Serve food and beverage to customers 110
SITHFAB009A Provide responsible service of alcohol 6
SITHFAB020A Apply food and beverage skills in the workplace 40
Subgroup 2 SPECIALISATION UNITS
At least 2 and no more than 4 module/units must be completed
Modules/Units Name Hrs National Module(s)
SITHFAB001A Clean and tidy bar areas 10
SITHFAB002A Operate a bar 30
SITHFAB004A Provide food and beverage service 80
SITHFAB005A Provide table service of alcoholic beverages 50
SITHFAB006A Operate cellar systems 20
SITHFAB007A Complete retail liquor sales 10
SITHFAB008A Provide room service 15
SITHFAB010A Prepare and serve non alcoholic beverages 15
SITHFAB011A Develop and update food and beverage knowledge 40
SITHFAB012A Prepare and serve espresso coffee 30
Group 3 (Optional) ACCOMMODATION SERVICES SPECIALISATION
All subgroups must be completed
At least 5 and no more than 7 module/units must be completed
Subgroup 1 COMPULSORY UNIT
All module/units must be completed
Modules/Units Name Hrs National Module(s)
SITHIND002A Apply hospitality skills in the workplace 40
Subgroup 2 SPECIALISATION UNITS
At least 4 and no more than 6 module/units must be completed
Modules/Units Name Hrs National Module(s)
SIRXCCS001A Apply point-of-sale handling procedures 20
SITHACS001A Provide accommodation reception services 30
SITHACS003A Provide porter services 20
SITHACS004A Provide housekeeping services to guests 10
SITHACS005A Prepare rooms for guests 25
SITHACS006A Clean premises and equipment 45
SITHACS007A Launder linen and guest clothes 20
SITTTSL007A Receive and process reservations 30
SITTTSL010A Control reservations or operations using a computerised system 120
SITXCCS001A Provide visitor information 27
Group 4 (Optional) MULTI SKILLING
Subgroup 1 must be completed and 1 of subgroups 3, 2 must be completed
At least 5 and no more than 7 module/units must be completed
Subgroup 1 COMPULSORY UNIT
All module/units must be completed
Modules/Units Name Hrs National Module(s)
SITHIND002A Apply hospitality skills in the workplace 40
Subgroup 2 (Optional) TRAINING PACKAGE SUGGESTED UNITS
At least 4 and no more than 6 module/units must be completed
Modules/Units Name Hrs National Module(s)
PRSSO217A Provide lost and found facility 6
SIRXCCS001A Apply point-of-sale handling procedures 20
SITHACS001A Provide accommodation reception services 30
SITHACS003A Provide porter services 20
SITHACS004A Provide housekeeping services to guests 10
SITHACS005A Prepare rooms for guests 25
SITHACS006A Clean premises and equipment 45
SITHACS007A Launder linen and guest clothes 20
SITHFAB001A Clean and tidy bar areas 10
SITHFAB002A Operate a bar 30
SITHFAB003A Serve food and beverage to customers 110
SITHFAB004A Provide food and beverage service 80
SITHFAB005A Provide table service of alcoholic beverages 50
SITHFAB006A Operate cellar systems 20
SITHFAB007A Complete retail liquor sales 10
SITHFAB008A Provide room service 15
SITHFAB009A Provide responsible service of alcohol 6
SITHFAB010A Prepare and serve non alcoholic beverages 15
SITHFAB011A Develop and update food and beverage knowledge 40
SITHFAB012A Prepare and serve espresso coffee 30
SITHGAM001A Attend gaming machines 21
SITHGAM006A Provide responsible gambling services 6
SITTIND001A Develop and update tourism industry knowledge 30
SITTTSL007A Receive and process reservations 30
SITTTSL010A Control reservations or operations using a computerised system 120
SITXADM001A Perform office procedures 20
SITXCCS001A Provide visitor information 27
SITXCCS002A Provide quality customer service 60
SITXCCS004A Provide club reception services 20
SITXFIN001A Process financial transactions 15
SITXFIN002A Maintain financial records 40
SITXFSA003A Transport and store food in a safe and hygienic manner 20
SITXINV001A Receive and store stock 10
Subgroup 3 (Optional) COMMERCIAL COOKERY AND CATERING ELECTIVES
No more than 2 module/units may be completed
Modules/Units Name Hrs National Module(s)
SITHCCC001A Organise and prepare food 25
SITHCCC002A Present food 5
SITHCCC003A Receive and store kitchen supplies 6
SITHCCC004A Clean and maintain kitchen premises 6
SITHCCC006A Prepare appetisers and salads 25
SITHCCC007A Prepare sandwiches 6
SITHCCC030A Package prepared foodstuffs 20
SITHCCC031A Operate a fast food outlet 60
Group 5 (Optional) LANGUAGE UNITS (NOT COMPULSORY)
No more than 1 module/unit may be completed
Modules/Units Name Hrs National Module(s)
SITXLAN102A Conduct basic workplace oral communication in a language other than English (Indonesian) 18
SITXLAN103A Conduct basic workplace oral communication in a language other than English (Cantonese) 18
SITXLAN112A Conduct basic workplace oral communication in a language other than English (Japanese) 18
SITXLAN113A Conduct basic workplace oral communication in a language other than English (Korean) 18
SITXLAN115A Conduct basic workplace oral communication in a language other than English (Mandarin) 18
SITXLAN202A Conduct routine workplace oral communication in a language other than English (Indonesian) 18
SITXLAN203A Conduct routine workplace oral communication in a language other than English (Cantonese) 18
SITXLAN212A Conduct routine workplace oral communication in a language other than English (Japanese) 18
SITXLAN213A Conduct routine workplace oral communication in a language other than English (Korean) 18
SITXLAN215A Conduct routine workplace oral communication in a language other than English (Mandarin) 18
Group 6 SUGGESTED UNITS AND OTHER TRAINING PACKAGE UNITS
You may choose electives from this group
Subgroup 1 TRAINING PACKAGE SUGGESTED UNITS
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
PRSSO217A Provide lost and found facility 6
SIRXCCS001A Apply point-of-sale handling procedures 20
SITHACS001A Provide accommodation reception services 30
SITHACS003A Provide porter services 20
SITHACS004A Provide housekeeping services to guests 10
SITHACS005A Prepare rooms for guests 25
SITHACS006A Clean premises and equipment 45
SITHACS007A Launder linen and guest clothes 20
SITHCCC001A Organise and prepare food 25
SITHCCC002A Present food 5
SITHCCC003A Receive and store kitchen supplies 6
SITHCCC004A Clean and maintain kitchen premises 6
SITHCCC006A Prepare appetisers and salads 25
SITHCCC007A Prepare sandwiches 6
SITHCCC030A Package prepared foodstuffs 20
SITHCCC031A Operate a fast food outlet 60
SITHFAB001A Clean and tidy bar areas 10
SITHFAB002A Operate a bar 30
SITHFAB003A Serve food and beverage to customers 110
SITHFAB004A Provide food and beverage service 80
SITHFAB005A Provide table service of alcoholic beverages 50
SITHFAB006A Operate cellar systems 20
SITHFAB007A Complete retail liquor sales 10
SITHFAB008A Provide room service 15
SITHFAB009A Provide responsible service of alcohol 6
SITHFAB010A Prepare and serve non alcoholic beverages 15
SITHFAB011A Develop and update food and beverage knowledge 40
SITHFAB012A Prepare and serve espresso coffee 30
SITHGAM001A Attend gaming machines 21
SITHGAM006A Provide responsible gambling services 6
SITTIND001A Develop and update tourism industry knowledge 30
SITTTSL007A Receive and process reservations 30
SITTTSL010A Control reservations or operations using a computerised system 120
SITXADM001A Perform office procedures 20
SITXCCS001A Provide visitor information 27
SITXCCS002A Provide quality customer service 60
SITXCCS004A Provide club reception services 20
SITXFIN001A Process financial transactions 15
SITXFIN002A Maintain financial records 40
SITXFSA003A Transport and store food in a safe and hygienic manner 20
SITXINV001A Receive and store stock 10
Subgroup 2 OTHER TRAINING PACKAGE ELECTIVE UNITS
You may choose electives from this group
Modules/Units Name Hrs National Module(s)
HLTFS205B Perform kitchenware washing 10
SIRXSLS002A Advise on products and services 20
SITHCCC031A Operate a fast food outlet 60
SITHFAB015A Prepare and serve cocktails 20
SITXCOM004A Communicate on the telephone 5
SITXENV001A Participate in environmentally sustainable work practices 25
SITXFSA001A Implement food safety procedures 20
Group 7 ENRICHMENT
You may choose modules/units from this group but they do not count towards
course completion
Modules/Units Name Hrs National Module(s)
9540AN Hospitality work placement (TVET) 14
9540AP Hospitality work placement (TVET) 35
9540AQ Hospitality work placement (TVET) 70