ObjectivesThe Master of Service Management is designed to bring together in a single program the technology, process and business innovation skills that will form a solid base for those aspiring to understand and manage service innovation, development, design and delivery in process-oriented organisations. The program will focus on the design, development and monitoring of inter-organisational workflow (services) and should be particularly suitable for those who need to enhance their process, management and IT knowledge in a business setting.
Entry requirementsApplicants must have: * A completed Bachelor’s degree from a recognised institution or equivalent.
Academic titleMaster of Service Management
Course descriptionEnrolment
International Students: To fulfil your student visa requirements, you’ll need to enrol in 30cp per semester. However, you may enrol in 40cp per semester (with your Program Advisor’s authorisation) which will reduce the time to complete your program.
Domestic Students have the option of undertaking either 30 or 40cp per semester.
Professional Outcomes
Knowledge of the rationale, design, management and implementation of systems in service-based industries. A capacity to analyse and model business processes and map these into computer-mediated solutions which can be audited, measured and refined. A working knowledge of key issues in service-based industries and the capacity to work as a business analyst, architect and implementation team member in service organisations.
Professional Recognition
Accreditation for this new program is currently being sought from relevant professional bodies
Course Structure
Service Frameworks and Design (5 Subjects)
* Introduction to Services Sciences, Engineering and Management
* ICT Governance
* Strategic IS Management
* E-Business
* Business Systems and Processes
* Technology Management
plus one subject selected from:
* e-Business Patterns and Service Oriented Architectures
* Modelling, Simulation and Measurement
Services Project (1 Subject)
* A one-subject equivalent Project
A further two electives are to be chosen from a list of available topics or in consultation with the head of the program. The Service Innovation and Marketing subjects (*) may not be available in all semesters and need to be taken jointly, counting as a single subject unit.