ObjectivesThe Master of Service Management (Professional) is designed to bring together in a single program the technology, process and business innovation skills that will form a solid base for those aspiring to understand and manage service innovation, development, design and delivery in process-oriented organisations. The program will focus on the design, development and monitoring of inter-organisational workflow (services) and should be particularly suitable for those who need to enhance their process, management and IT knowledge in a business setting.
Entry requirementsApplicants must have: * A completed Bachelor’s degree from a recognised institution or equivalent.
Academic titleMaster of Service Management (Professional)
Course descriptionEnrolment
International Students: To fulfil your student visa requirements, you’ll need to enrol in 30cp per semester. However, you may enrol in 40cp per semester (with your Program Advisor’s authorisation) which will reduce the time to complete your program.
Domestic Students have the option of undertaking either 30 or 40cp per semester.
Professional Outcomes
Knowledge of the rationale, design, management and implementation of systems in service-based industries. A capacity to analyse and model business processes and map these into computer-mediated solutions which can be audited, measured and refined. A working knowledge of key issues in service-based industries and the capacity to work as a business analyst, architect and implementation team member in service organisations.
Professional Recognition
Accreditation for this new program is currently being sought from relevant professional bodies.
WORK INTEGRATED LEARNING
Work Integrated Learning is designed to promote and support student learning, personal development and professional practice. Students are responsible for sourcing industry projects themselves and are mentored by academic staff and their industry sponsor with Work Integrated Learning is designed to promote and support student learning, personal development and professional practice. Students are responsible for sourcing industry projects themselves and are mentored by academic staff and their industry sponsor with agreed-upon learning objectives.
Assessment includes planning documents, regular meetings with their academic mentor and industry sponsor, a final report presentation to peers, academic mentor and industry sponsor. The subject aims to: facilitate students’ self-analysis and reflective issues and problems; and apply theoretical knowledge in seeking solutions for practical workplace problems.
Course Structure
Students complete the following core subjects, plus the 20 week Work Integrated Learning subject:
Service Frameworks and Design (5 Subjects)
* Introduction to Services Sciences, Engineering and Management
* ICT Governance
* Strategic IS Management
plus two subjects selected from
* Service Creation and Innovation (*)
* Services Marketing (*)
* Operations Management
* Services and Supply Chain Management
Service Engineering (4 Subjects)
* E-Business
* Business Systems and Processes
* Technology & Operations Management
plus one subject selected from:
* e-Business Patterns and Service Oriented Architectures
* Modelling, Simulation and Measurement
Services Project (1 Subject)
* A one-subject equivalent Project
A further two electives are to be chosen from a list of available topics or in consultation with the head of the program. The Service Innovation and Marketing subjects (*) may not be available in all semesters and need to be taken jointly, counting as a single subject unit.