Certificate IV in Information Technology (Support)

Comments about Certificate IV in Information Technology (Support) - On Campus - Bendigo - Victoria

• Objectives
  This course is suitable for school leavers looking for advanced IT skills, or students who have completed Certificate II or III in IT.
• Entry requirements
  VCE or mature age entry. Intermediate level IT knowledge and skills are required. (Certificate II or III in IT are suitable for those not yet at intermediate level.) Other Entry Requirements Students will be selected based upon their previous education results and/or job experience.
• Academic title
  Certificate IV in Information Technology (Support)
• Course description
  Key Study Areas      
  
  Key areas covered:
  
      * Database management
      * Helpdesk support
      * Client support
      * Project management
      * Technical documentation
  
   
  Where     • Bendigo (City Campus)
  
  Duration Options
  
  The course is delivered full time in the classroom (approximately 720 hours in total).
  
  Selection Process     • Individual Interview
  
  Employment Opportunities     
  
  On successfully completing this course you will be eligible for employment in database management and help desk roles or within large organisations as an IT support officer. Other potential IT support roles include: computer technician, database administrator, helpdesk specialist, systems administrator, technical support, etc.
  
  Further Study Options     
  
  On completing this Certificate IV you may apply for enrolment in the Diploma of Information Technology, or go on to degree level courses at university.
  
  Assessment    
  
  You will be assessed as part of this course.
  
  Typical Course Content     (exact details may be obtained from the teaching centre)
  BSBCMN304A     Contribute To Personal Skill Development And Learning
  ICAA4041A         Determine And Confirm Client Business Expectations And Needs
  ICAB4170A         Build A Database
  ICAB4225A         Automate Processes
  ICAD4043A         Develop And Present A Feasibility Report
  ICAD4217A         Create Technical Documentation
  ICAS4022A         Determine And Action Client Computing Problems
  ICAS4023A         Provide One-to-one Instruction
  ICAS4033A         Assist With Policy Development For Client Support Procedures
  ICAS4106A         Action And Complete Change Requests
  ICAS4109A         Evaluate System Status
  ICAS4113A         Identify And Resolve Common Database Performance Problems
  ICAS4114A         Implement Maintenance Procedures
  ICAS4134A         Provide First-level Remote Help Desk Support
  ICAT4221A          Locate Equipment, System And Software Faults
  ICAW4027A        Relate To Clients On A Business Level
  ICAW4214A        Maintain Ethical Conduct
  ICTCC121A         Use enterprise information systems
  PSPPM402B        Manage Simple Projects
  ICAD3218A         Create User Documentation
  ICAI4029A          Install Network Hardware To A Network
  ICAS4127A         Support System Sofware
  
  Recognition of Prior Learning    
  
  Recognition of your current qualifications and prior learning: BRIT has processes to give you credit for relevant units from your prior study, and to assess your prior learning against units in a course.

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