Receptionist Skills Course

Comments about Receptionist Skills Course - On Campus - Sydney - New South Wales

• Objectives
  This one day course will help teach participants how to:
  
  * Greeting/building rapport within seconds
  * How to screen calls correctly
  * Answering machine methods
  * Receiving and making calls
  * Professional telephone skills
  * Complaint handling/ disarming angry clients
  * Collecting messages correctly
  * Communicating in the workplace
  * Vocal use/word importance
  * Responsibilities and duties
  * Participate in workplace safety procedures
  * Process and maintain workplace information
  * Questioning techniques
  * Telephone essentials- Tips to increase performance
  * Essential reception
  * Body language signals
• Course description
  This Receptionist Skills Course is ideal for those in the role of reception. As an integral part of the business sometimes these positions go unnoticed for training. This course will offer extra skills to help these individuals.
  
  Duration: One Day: 9am - 4:30pm
  
  About This Training Course
  As the Receptionist can be the first point of call/business for your company it is
  important to provide solutions to help increase performance and skills within dealing
  with people both in person and via the phone.
  
  This one day course will help increase solutions and improve techniques to become a
  better communicator. The training within this day course can help with body language
  and emotions, remembering names and faces, perception and stress release.
  As a workshop format you can also learn from others in the same position, share
  solutions and increase your ability within your workplace.
  
  Subjects Covered
  The units you will be undertaking will enable you to respond appropriately to the needs
  of people and understand the level of professional customer service required as a
  Receptionist.
  
  Subjects Include:
  -Greeting/building rapport within seconds
  -How to screen calls correctly
  -Answering machines methods
  -Receiving and making calls
  -Professional telephone skills
  -Complaint handling/ disarming clients
  -Collecting messages correctly
  -Communicating in the workplace
  -Vocal use/word importance
  -Responsibilities and duties
  -Participate in workplace safety procedures
  -Process and maintain workplace information
  -Deliver a service to customers
  -Questioning techniques
  -Telephone essentials- Tips to increase performance
  -Essential reception skills
  -Body language signals
  
  Within this course we develop communication skills, attitude, emotion control,
  customer complaint handling and many soft skills. We do not train any computer
  systems or software within this course.
  
  About the courses
  
  The workshops are a fun & entertaining learning experience. We highlight skills throughout the course and provide practical information on solving current issues and situations. By applying the information personally to each of the participants we help provide real solutions for each individual.
  
  The way we deliver
  
  We discuss with participants what they would like to obtain from each course. This way the facilitator knows exactly what information will be useful to each individual. It also means each course is custom made to suit the individuals at the course and our participants can learn more at a quicker pace without covering material that may not be required. By learning from each other within the course the participants can take real skills back to the workplace.
  
  This helps everyone make the most of the training. Here are some additional details on why many people choose a Paramount course.
  
  Why Paramount courses are better courses
       -Motivational and professional trainers
       -Lunch and refreshments provided
       -We combine entertainment with training
       -Every course is custom designed to suit the participants
       -We provide professional and useful manuals to keep as a reference
  
  What can you expect?
       -A fun and entertaining session
      -Useful skills you can use straight away
      -A friendly trainer with personal attention
      -A certificate for each participant that attends
      -Experienced help and assistance in the specialised training areas

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