Course description
This Telemarketing Course can help those who use the telephone as a major component within their role. Learn how to create rapport within seconds, How to close down conversations effectively when required and also how to create a YES client.
Duration: One Day: 9am - 4:30pm
Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. This course will also talk about how to hone your communication skills, your ability to persuade, and your ability to personalize each sales call.
This one-day course will show participants how the telephone can supplement,
enhance, and sometimes replace other means of marketing and selling, and how this
personal approach can dramatically increase anyone’s sales success.
Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what
will take place during the course. Students will also have an opportunity to identify their
personal learning objectives.
Change Your Skills, Change Your Income
To start the day, participants will discuss some words of wisdom from Earl Nightingale.
Separating Your Company from the Competition
This session will explore what the status quo means for participants and for their
customers.
Building Trust and Respect
Next, participants will discuss ways to build trust and respect.
The Johari Window
This session will continue the discussion on trust and respect using the Johari window.
The Importance of Good Communication Skills
During this session, participants will develop their listening and questioning skills.
Developing Your Script
Now that participants have some fundamental tools, they will develop a script that can be used for any sales call.
Pre-Call Planning
We do not believe in a canned call, but we do believe in a planned call. This session will explain the difference between those types.
Phone Tag and Call Backs
Next, participants will discuss some ways to make the most of voice mail.
Following Up
During this session, participants will identify ways to avoid missed opportunities by
tracking their calls and following up.
Closing the Sale
This final session will give participants some ways to ask for and close the sale.
Course Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an
action plan.
How You Will Benefit:
-Ways to build trust and respect.
-How to warm up your sales approach to reduce your fear of cold calling.
-Ways to make a positive first impression.
-Strategies that help you speak to the decision-maker.
-Create a script to maximize your efficiency on the phone.
-Learn what to say to create interest, handle objections, and close the sale.
About the courses
The workshops are a fun & entertaining learning experience. We highlight skills throughout the course and provide practical information on solving current issues and situations. By applying the information personally to each of the participants we help provide real solutions for each individual.
The way we deliver
We discuss with participants what they would like to obtain from each course. This way the facilitator knows exactly what information will be useful to each individual. It also means each course is custom made to suit the individuals at the course and our participants can learn more at a quicker pace without covering material that may not be required. By learning from each other within the course the participants can take real skills back to the workplace.
This helps everyone make the most of the training. Here are some additional details on why many people choose a Paramount course.
Why Paramount courses are better courses
-Motivational and professional trainers
-Lunch and refreshments provided
-We combine entertainment with training
-Every course is custom designed to suit the participants
-We provide professional and useful manuals to keep as a reference
What can you expect?
-A fun and entertaining session
-Useful skills you can use straight away
-A friendly trainer with personal attention
-A certificate for each participant that attends
-Experienced help and assistance in the specialised training areas
